MANAGED IT SUPPORT
Managed IT support for businesses and schools in Meath
A helpdesk your staff can contact, plus monitoring, updates and security running in the background on every device we manage. Priced per user, with Silver and Gold packages. Based in Hurdlestown, Co. Meath, since 1985.
Problems managed IT support solves
IT falls to whoever is nearest
Without a helpdesk, a manager or the most technical person in the office ends up resetting passwords and chasing printer problems instead of doing their own job.
Updates that never get done
Operating system and security updates get postponed, so laptops and PCs drift out of date and become easier to attack.
Problems found too late
A nearly full disk, a failing update or a device that has stopped checking in often goes unnoticed until someone can’t work.
Unpredictable IT costs
Paying for call-outs as problems arise makes IT hard to budget for, and nobody is responsible for preventing the next issue.
What’s included in managed IT support
A helpdesk for your staff
Staff can contact our helpdesk Monday to Friday, 9am to 5:30pm. Most issues are fixed remotely, and Gold includes unlimited on-site call-outs as needed.
Monitoring of every managed device
Monitoring software on each managed laptop and PC reports issues such as low disk space or failed updates, so we can act before they disrupt your staff.
Operating system patching
We apply operating system updates to managed devices and check they have installed, rather than leaving it to each person to click “update”.
Antivirus, EDR and ransomware protection
Every managed device gets antivirus, endpoint detection and response (EDR) and ransomware protection, on both Silver and Gold.
Microsoft 365 backup
Email, OneDrive and SharePoint are backed up on both packages. Backup for devices and servers is scoped in your proposal.
Accounts for starters and leavers
On Silver and Gold, we set up accounts for new staff and remove them for leavers. Gold adds full Microsoft 365 admin and support.
How managed IT support works
1. Review your current setup
We look at your devices, accounts, backups and how IT support is handled today, and note anything that needs attention first.
2. Agree a proposal
You get a written proposal with the right package for each user and any setup work quoted upfront.
3. Bring your devices on board
We install our monitoring and security tools on each device and connect your Microsoft 365 backup, keeping disruption to a minimum.
4. Ongoing support and review
Staff contact the helpdesk when they need help, while monitoring and patching continue in the background. We review things with you as your organisation changes.
Which package includes managed IT support
Managed IT support is the core of both packages. Every user on Silver or Gold gets:
- Remote support from our helpdesk
- Monitoring (RMM) and operating system patching
- Antivirus, EDR and ransomware protection
- Microsoft 365 backup of email, OneDrive and SharePoint
- Setting up and removing staff accounts
Gold adds unlimited on-site call-outs as needed, email security and advanced spam filtering, full Microsoft 365 admin and support, 24/7 security monitoring by our security operations centre, application control, phishing simulation and training, leaked-password monitoring and a business password manager.
Microsoft 365 licences are billed separately. Device and server backup is scoped in your proposal.
Two packages, priced per user
Gold
From €70
per user/month, excluding VAT
- Everything in Silver
- Unlimited on-site call-outs as needed
- Email security and phishing awareness training
- Microsoft 365 admin and support
- 24/7 security monitoring by our security operations centre, which handles threats detected out of hours and notifies us
- Application control, leaked-password alerts and a business password manager
Silver
From €45
per user/month, excluding VAT
- Remote support, monitoring and patching
- Antivirus and endpoint detection and response (EDR)
- Ransomware protection
- Microsoft 365 backup (email, OneDrive and SharePoint)
You can mix the two, with Gold for most staff and Silver for lighter users. Microsoft 365 licences are charged separately and are not included in either package.
A local team you can talk to
Based in Hurdlestown, Co. Meath, our team combines everyday IT support, ongoing security reviews and practical planning. You’ll know who looks after your systems and who to contact when you need help.
Helpdesk
Monday to Friday, 9am to 5:30pm. After-hours emergency support is available at an extra cost, via a dedicated mobile number and email.
24/7 security monitoring
Included in Gold and separate from the helpdesk: our security operations centre watches for threats around the clock, handles any it detects out of hours and notifies us.
Managed IT support: your questions answered
What does managed IT support cost?
Silver starts from €45 per user per month and Gold from €70 per user per month, both excluding VAT. Microsoft 365 licences are billed separately. You can mix packages, for example Gold for most staff and Silver for lighter users.
What are your helpdesk hours?
Monday to Friday, 9am to 5:30pm. After-hours emergency support is available at an extra cost, using a mobile number and email address we give to clients.
Is 24/7 security monitoring the same as 24/7 support?
No. Our helpdesk works the hours above. Gold includes 24/7 security monitoring by our security operations centre, which watches managed devices for threats around the clock. Out of hours, it handles any threats it detects and notifies us. It isn’t an out-of-hours helpdesk.
Do you come on site?
Yes. Most support is delivered remotely, which is usually the quickest way to help. Gold includes unlimited on-site call-outs as needed, and on-site visits can be arranged for Silver users too.
Do you support schools as well as businesses?
Yes. We support more than 50 businesses and more than 10 schools, and the same packages apply to both.
How do we get started?
Book a meeting with Michael or call 046 924 0518. We’ll review your current setup and send you a written proposal.
Managed IT support by sector
How we support client confidentiality, fee earners and case files.
Support built around deadlines, client portals and year-end.
Support for school offices, staff devices and classrooms.
Talk to Michael about managed IT support
Tell us how IT support works in your organisation today. We’ll recommend the right package for each person and set out the next steps.