MEDICAL & DENTAL
IT support for medical and dental practices in Meath
Ongoing IT support and security for GP, dental and private clinic practices in Meath and North East Leinster. We help keep reception PCs, consulting-room computers and staff accounts running and protected, working alongside your practice software vendor. Based in Hurdlestown, Co. Meath, since 1985.
Common IT challenges for medical and dental practices
Reception can’t stop
When a reception PC, printer or internet connection fails, appointments, payments and phone calls back up within minutes.
Shared reception PCs
Several people use the same front-desk computers during the day. Shared logins make it hard to know who opened what, and easy to leave records on screen.
Staff and locum accounts
Locums, part-time staff and students come and go. Accounts that aren’t set up and removed promptly leave patient data open to people who no longer work there.
Fake invoices aimed at practice managers
Practice managers handle supplier invoices, payroll and bank details, so they’re targeted with fake invoices and emails that appear to come from a supplier or a doctor or dentist in the practice.
What we look after in a practice
Accounts for staff and locums
Individual Microsoft 365 accounts with multi-factor sign-in, the right permissions for each role, and access removed promptly when a locum or staff member leaves.
Email and phishing protection
On Gold: email security, phishing awareness training for reception and practice staff, leaked-password alerts and a business password manager.
Reception and consulting-room PCs
Monitoring, patching, antivirus, and endpoint detection and response on the PCs and laptops we manage, plus help setting shared PCs to lock when left unattended.
Backup for practice data
Microsoft 365 backup covers email, OneDrive and SharePoint. It doesn’t cover practice software data held on a local server or PC, so we scope device and server backup in your proposal.
Working alongside your software vendors
We look after the PCs, network and accounts your practice software runs on. For the software itself, we work alongside your practice software vendor and other suppliers when something needs their input.
Network and Wi-Fi
A reliable network and Wi-Fi for reception, consulting rooms and offices, with a separate guest network for patients in the waiting room.
Protecting patient data
Health data is special category data under GDPR, so stricter rules apply to how it’s processed and protected. The Medical Council’s Guide to Professional Conduct and Ethics says doctors must ensure patient information in their control is protected against improper disclosure, access or loss. The Dental Council’s Code of Practice asks dentists to store records safely and securely back up electronic records. For GP practices, the Irish College of GPs’ data protection guideline suggests regular information security audits covering areas such as security patches, anti-virus, firewalls, data backup and access controls.
If a breach affects personal data, GDPR generally requires the practice to notify the Data Protection Commission within 72 hours, unless it’s unlikely to result in a risk to the people concerned. Your professional advisers can confirm what applies to your practice. On the IT side, we provide:
- Up-to-date records of your devices, accounts, systems and suppliers
- Individual logins and access controls, so staff and locums reach only what their role needs
- Backups, with restore tests every two weeks and records available on request
- Supplier information about us, for your data protection records
- Help with the IT points in a security audit or data protection review
We’re an IT support company, not a legal or compliance adviser, and we don’t give legal or regulatory advice.
Two packages, priced per user
Gold
From €70
per user/month, excluding VAT
- Everything in Silver
- Email security and phishing awareness training
- Microsoft 365 admin and support
- 24/7 security monitoring through our security monitoring partner, separate from helpdesk hours
- Application control, leaked-password alerts and a business password manager
Silver
From €45
per user/month, excluding VAT
- Remote support, monitoring and patching
- Antivirus and endpoint detection and response (EDR)
- Ransomware protection
- Microsoft 365 backup (email, OneDrive and SharePoint)
You can mix the two, with Gold for most staff and Silver for lighter users. Microsoft 365 licences are charged separately and are not included in either package.
A local team you can talk to
Based in Hurdlestown, Co. Meath, our team combines everyday IT support, ongoing security reviews and practical planning. You’ll know who looks after your systems and who to contact when you need help.
Helpdesk
Monday to Friday, 9am to 5:30pm. After-hours emergency support is available at an extra cost, via a dedicated mobile number and email.
24/7 security monitoring
Included in Gold and separate from the helpdesk: our security monitoring partner watches for threats around the clock.
How getting started works
1. Understand your business and systems
We learn how your practice runs, who looks after IT today, which PCs and devices are in use, and where patient and practice data is stored.
2. Review risks and priorities
We look at accounts and shared logins, reception PCs, backups, phishing risks and what happens if your systems or internet go down, and agree priorities with you.
3. Agree improvements and ongoing support
You get a written proposal: the improvements we recommend, the right package for each person, and any setup work quoted upfront.
4. Keep security and future needs under review
As staff, locums and services change, we review your security and plan PC replacements and new setups with you.
Medical and dental IT support: your questions answered
Is Microsoft 365 included in your price?
No. Microsoft 365 licences are charged separately. Gold includes Microsoft 365 admin and support, so we can manage your licences and setup for you.
Do you support our practice management software?
We work alongside your practice software vendor. We look after the PCs, server, network and accounts the software runs on, and we work with the vendor when something needs their input. The software itself remains with your vendor.
Does your Microsoft 365 backup cover our patient records?
Not if they’re held in practice software on a local server or PC. Microsoft 365 backup covers email, OneDrive and SharePoint. Device and server backup is scoped in your proposal, and your software vendor can confirm how their data should be backed up. We test restores every two weeks, and you can request the records.
What happens if our systems go down during clinic hours?
Contact our helpdesk, Monday to Friday, 9am to 5:30pm. After-hours emergency support is available at an extra cost. It’s worth agreeing in advance how reception will keep going if a PC, the internet or a key system is unavailable. The HSE’s independent review of the 2021 Conti ransomware attack shares learnings for other organisations on preparing for serious incidents.
How should we handle locum and part-time staff accounts?
Give each person their own login rather than a shared one, with access matched to their role, and remove it as soon as they finish. The Irish College of GPs’ guideline recommends logging staff and locums who join and leave, and revoking a leaver’s access, including to backup services.
How do we protect the practice from fake invoices?
Confirm any request to change bank details or make an urgent payment by phone, using a number you already hold, before money moves. The National Cyber Security Centre’s guidance for small businesses warns about phishing and recommends multi-factor authentication. Gold adds email security, phishing awareness training and leaked-password alerts.
Talk to Michael about your practice’s IT
Tell us how IT is handled in your practice today. We’ll help you identify practical next steps for your IT support and security.